Look how one law firm successfully implemented an integrated Performance Appraisal & 360 Degree Feedback Solution
Integrated or standalone solutions
I have found working with Bowland brilliant!read more
I have found working with Bowland brilliant! They're responsive and credible, from the technical support team, through to Brendan and John in particular.
It's been very easy to work with them; they have supported me and I have felt listened to, and above all I have felt they know what they are doing – real experts in their field but with no arrogance.
Their experience of really understanding what a difference 360 degree feedback can make within an organisation, through to preparing partners as to what will happen to them when they are in the process of receiving 360 feedback, I found to be incredibly empowering.×
We had a very positive experience working with Bowland.read more
Brendan and John demonstrated a real understanding of law firms and gave us good and pragmatic advice. Bowland's IT system was user-friendly and reliable and their support team was very responsive and helpful. Partners found the debrief sessions run by the Bowland team to be worthwhile and useful.×
The target group found the one-to-one debrief meetings to be milestones in their professional development.read more
We recently returned to Bowland for a landmark programme involving over 200 of our most senior people worldwide.
The firm obtained 3 very valuable outcomes from it: robust management data that told us where to focus our investment in learning and development, so we put every £ where it will do most good; an uplift in personal skills – not just from the recipient group but from over 400 people who practised giving constructive feedback; and finally the target group found the one-to-one debrief meetings to be milestones in their professional development.×
They really took the time to understand how the firm worksread more
We met with over 20 suppliers over an 18 month period. We designed selection criteria and assessed the selected suppliers against it....Bowland Solutions scored significantly higher than all other suppliers on the criteria.
Brendan and John both demonstrated their knowledge of professional services firms, and in-particular law firms. They really took the time to understand how the firm works and what we were trying to achieve.
We have thoroughly enjoyed working with Bowland Solutions and are impressed by their clear desire to continue to treat us as an important client after we had signed up with them and implemented the system.×
They understand their client and demystify a sometimes jargon filled area with clear practical advice and pragmatic solutions.read more
The team at Bowland Solutions are a pleasure to do business with. They understand their client and demystify a sometimes jargon filled area with clear practical advice and pragmatic solutions.
On each occasion I have worked with them they have gained instant credibility with the senior partners and have demonstrated a personal commitment and pride to see the project through to a successful completion. Most notably, their support in conducting the face-to-face 360 degree feedback debriefs with all our partners was very well received and a significant component in the overall effectiveness of the programme.
I would not hesitate to work with them again.×
bowland genuinely listened to what we wanted and what our problems wereread more
I have found working with Bowland to be very easy. From our first meeting, I knew I wanted to work with them, as I felt the principal difference between Bowland and other consultants we have worked with, is that they genuinely listened to what we wanted and what our problems were, and didn't try to force their solution upon us; they created something that was very much with us in mind.
They are also very 'Can-Do'; a lot of the problems we had were technological, and they made it easy to deal with them and get rid of those problems. I would say to another law firm considering Bowland as a partner, to meet them, talk to them, tell them what your issues are and what you want, and see how they an help.×
Participants were engaged and felt the 'Meaningful Conversations" training was well delivered and usefulread more
We asked Bowland to deliver their 'Meaningful Conversations' training to our senior managers and leadership team. Their approach is always professional, and so working with them has been a delight and very easy.
They took time to understand our specific needs and responded flexibly to the pressures we faced with the time participants could make available to attend the training.
The feedback from participants has been very positive; they were engaged, felt it was well delivered and useful, and enjoyed the facilitator's style.
I would certainly recommend Bowland.×
All participants were thrilledread more
Bowland has been a tremendous partner to McCann Erickson. They helped us develop a bespoke 360 program for our key executives across North America. John and his team conducted the live debriefs with all participants who were thrilled with the productive and actionable feedback they received in the process. I highly recommend Bowland for any simple or complex 360 feedback program.×
Bowland's approach felt tailored to what we needed and we didn't feel pushed in a particular direction.read more
We found working with Bowland on both our Performance Appraisal and 360 Degree Feedback projects very constructive. Their approach did not feel formulaic in any way. It felt tailored to what we needed and we didn't feel pushed in a particular direction.
It was very much a conversation that led to the right outcome, so our experience has been very positive with their support making a signiﬁcant difference and improving the process that we went through.×
Skillfully conduct the face-to-face debriefsread more
We have been working with Bowland for a number of years and their support in helping us with our 360 degree feedback programmes has been fantastic.
They have great expertise in questionnaire design, provide a very efficient service and support with the on-line software, and skillfully conduct the face-to-face debriefs to help individuals get the most from their 360 report.
Almost as importantly, our senior leadership team engage really well with Bowland and respond to them, which is often key to the success of these initiatives.×
The online system is simple, clear with a clean lookread more
Following a tendering process WTO procured the services of Bowland Solutions to implement an online performance management system.
The professionalism, expertise and flexibility of the team has been instrumental in planning, organizing, testing and implementing this new system within deadlines.
Introducing an online tool for performance management in the WTO was a real challenge in many ways : IT approach, different look from former paper versions, a rigorous process based on managerial accountability, etc. With the continuous assistance and guidance of Bowland solutions, the HR team successfully achieved this objective.
The online system is simple, clear with a clean look. Its implementation took place in very smooth conditions over four months. Its user friendliness has been the most attractive element for the staff, some comments include : "the work and feel of the product matches very closely the needs expressed by the WTO senior management", "an excellent design, straightforward and self-explanatory". It has been easy to customize the layout and the process according to WTO preferences.
The system supports a multiple language feature which is fundamental in a public international organization like ours. Supporting staff enquiries about the system in an autonomous way has been made possible with only half an hour training with the HR team.
Extracting multiple reports to meet organizational needs can be done on a regular basis or at any time. As a result, choosing Bowland Solutions was just a perfect match for the WTO !×
Bowland Solutions were the only people that were able to design and develop a bespoke platformread more
Having contacted numerous 360 providers, Bowland Solutions were the only people that were able to design and develop a bespoke platform from which we were able to support our robust performance management process within timelines and budget.
They did an excellent job to the point that we are now partnering with them for further enhancements to our online 360 system.×
We found working with Bowland Solutions to be professional and informal which resulted in a good working relationshipread more
We engaged Bowland Solutions to support our Account Manager Development programme. We found working with Bowland Solutions to be professional and informal which resulted in a good working relationship.
The tools on offer suited our criteria and the transition from paper to the finished working platform was easy and to a high standard. The implementation was well managed and the delivery and support was excellent.
RCI FS benefited from an outstanding piece of work which enabled us to build our next step in our Account Manager Development programme. RCI FS would recommend Bowland Solutions as an excellent partner in 360 degree/180 degree feedback.×
Bowland's "Coffee Conversations" assisted our employees in embracing the new way of behaving.read more
We had the opportunity to work with Bowland Solutions to assist us in introducing core behaviors to our entire workforce of 500 people. Bowland's design solution of "Coffee Conversations" assisted our employees in embracing the new way of behaving. All facilitators were skilled in leading our teams through the session and bringing forth salient points from the conversations. The concrete take away of "storyboards" with a visual picture of conversations was a wonderful take-away for our employees. It was a great pleasure for us to work with the Bowland Solutions Team.×
Bowland's solution-focused approach, flexibility and a unique combination of IT and HR expertiseread more
VSO have had a very positive experience working with Bowland Solutions to introduce a performance management system that works for all our colleagues, many of whom work on a low band width, experiencing frequent IT challenges.
I have been particularly impressed with Bowland's solution-focused approach, flexibility and a unique combination of IT and HR expertise, which means I often rely on them for 'sense checking' our own thinking, as well as building a system that supports it.
The team are friendly and responsive to work with, and I would recommend them to organisations in all sectors.×
A pleasure to work with and I would highly recommendread more
Bowland Solutions provided us an absolute professional service from beginning to end. Their advice, support and personal approach was invaluable as well as their flexibility to work towards and around our business needs. A pleasure to work with and I would highly recommend.×
The people at Bowland Solutions are think-ers and do-ersread more
The people at Bowland Solutions are think-ers and do-ers. I needed people to help me think through the content of our online 360 appraisal leadership programme, and I needed people to build the system and get it up and running. Bowland are experts in both areas. And nothing is ever too much trouble, which makes it a pleasure to work with them.×
The project flawlessly executed against tight deadlinesread more
Bowland came to Revlon tasked with designing a 360 Feedback tool for use in three of our EMEA office locations. Not only was the project flawlessly executed against tight deadlines, but it also culminated in a bespoke, user-friendly system that perfectly matched our requirements. Their collaborative approach meant the design and implementation of the system was painless.×
The training was excellentread more
Initially we contacted Bowland to find out what 360 was all about, they talked us through the process to help us determine if it was for us, helpful discussions such as this with no obligation are something you don't often find these days!
All our contacts from Sales, Training, Admin and Design/Set-up, talked us through the process and allowed for a very smooth and stress free set up, responding to any query helpfully and promptly.
We recently undertook training for our Director Team on giving 360 feedback. The training was excellent, taking the members through several scenarios which they might encounter and gave practical advice on how to deal with potentially difficult situations; the role play exercises gave the opportunity to try out different approaches and the resulting feedback was constructive and insightful. At the end of the training the Directors felt fully equipped and confident to be able to undertake the debriefing sessions with their team members. We have now used Bowland Solutions for over 2 years and we look forward to continuing with our ongoing 360 development improvements×
Bowland helped build a bespoke multi-lingual 360 feedback toolread more
I contacted Bowland Solutions to help us build a bespoke multi-lingual 360 feedback tool with a Johari Window...there was a 3 month turnaround timeline and Bowland were absolutely great. I found them to be very creative, flexible and efficient even when dealing with our many changes.
They have been extremely professional in terms of the system implementation and support, and no request was ever too big or too difficult. We have now been able to introduce a very professional, trustworthy feedback tool to support our leadership development in Digicel as a result. Thank you to all who helped in Bowland Solutions.×
The debriefing stage added value to the whole processread more
WDP has successfully used Bowland Solutions for 360 feedback on a number of occasions, most recently for our senior management team. We come back to Bowland Solutions because they are skilled and flexible and because they take the time to understand our needs. They host a branded 360 site for us which makes electronic completion of the 360 survey itself simple and straightforward.
Most effective and most valuable, however, has been the debriefing process. Each member of the SMT has had a confidential one-to-one debrief with John Rice from Bowland Solutions to consider their individual strengths and areas for development. This year at the end of the process we added an SMT group debriefing, also facilitated by John. The purpose of this group debrief was to identify key team and organisational themes coming out of the 360 process.
I would definitely recommend this additional stage as it adds value to the whole process and enables the SMT to focus on its core strengths.×
I relied immensely on their valuable advice and guidanceread more
Bowland Solutions worked with us to implement a 360 degree Partner feedback programme. I found them to be extremely knowledgeable, very professional and relied immensely on their valuable advice and guidance on making this programme a success.
I would highly recommend Bowland Solutions.×
The quality of the coaching support we receive really helpsread more
The greatest value added for us of using Bowland Solutions for the 360 feedback process is in the quality of the coaching support we receive which really helps our senior managers to focus on the strengths they display as well as creating a platform for their future development.×
I cannot recommend Bowland solutions enoughread more
World Duty Free has worked with Bowland Solutions recently to create our on-line 'bespoke' appraisal & 360 tool.
Having known the team for some time I can honestly say that it was excellent to work with them again in creating a solution, that now several months on, has created a simpler and more efficient way to record development and objectives for our total business.
I cannot recommend Bowland solutions enough×
The training has given me peace of mind and confidenceread more
I organised for Bowland Solutions to deliver an in-house 360 degree feedback debriefs training session. I found the session to be very rewarding and it gave me clarity on the best practice approach to conducting debrief sessions.
John put me at ease and related the training to my personal needs and fully answered all the questions I had. He made great use of his materials and I must say the training has given me peace of mind and confidence to deliver debriefs to people within my organisation.×
Their knowledge is second to noneread more
We have really valued Bowland Solution's collaborative approach, knowledge and experience. John has always been on hand to lend advice, guidance and support even before I had engaged their services. Their knowledge is second to none, and with it comes passion and energy. Our requirements demanded a fast turn around and Bowland were flexible and quick to respond to our needs. A highly valued service that I have no hesitation in recommending.×
Staff have engaged with the new practise of quarterly reviewsread more
Last year we engaged Bowland Solutions to work with us on transferring our out of date appraisal system to an online system, which ensured all staff had targets that were in line with our organisational priorities and key performance indicators. Our appraisal and PDP online forms are bespoke to our needs, and staff have engaged with the new practise of quarterly reviews of targets.
The staff at Bowland have been responsive to our needs from the start: from setting up the system to providing training on giving effective feedback and delivering feedback in appraisals as we prepare for these in the new year.
I would have no hesitation in recommending Bowland Solutions.×
A program which resonated with our core values as a companyread more
John and the Bowland team were a pleasure to work with and truly provided an impactful 360 degree feedback program for our team. One word that comes to mind immediately is 'professional' -- in the sense that they worked with us every step of the way to deeply understand our objectives and translate that into a program which resonated with our core values as a company.
John was able to artfully communicate the 360 feedback to the participants, both individually and as a group, with empathy for areas of opportunity while skillfully drawing out nuances that both challenged and broadened their perspective.
Having Bowland as a trusted partner and outside perspective has both enhanced our leadership programming and given our participants a solid foundation on which to continue building their careers.×
The 360 has been an excellent exercise that has benefited our Senior Leadership team and their direct reportsread more
The 360 Leadership Programme has been an excellent exercise that has benefited our Senior Leadership team and their direct reports: our senior managers completed the 360 degree review feedback sessions after debrief training from Bowland, and this enabled direct reports to more effectively shape their individual End of Year appraisals, development objectives and Quarterly incentives around the 360 degree headings.
Working with John and the team at Bowland has been a pleasure and we would highly recommend their services.×